DELIVERY INFORMATION

UK Delivery

All UK orders over £50 receive FREE delivery! Delivery for UK orders valued at £50 or less is charged

at £3.99.

UK deliveries are dispatched by Royal Mail - typically delivery can be expected within 2 to 5 working

days of placing an order.

Please note: For your peace of mind, all parcels are sent on a fully tracked service. To enable our

designated couriers to successfully deliver your parcel a signature on delivery may be required. If you

are not available to sign for your goods please specify an alternative delivery address (e.g. work)

during the checkout process.

Collect from clinic is available for local customers. When your order is ready for collection your order

status will be changed to "Ready to Collect" you will receive an email from one of our advisors

updating you that your order is now ready for collection. Please do not attempt to collect your parcel

until you receive this notification.

Our clinic address is: SensualSpa Institute of Beauty, 43 Greenwood Drive, S9 4GY Sheffield.

European Delivery (countries within the EU)

Delivery for European orders is £7.99. ANY ORDER OVER £100 TO EUROPE (WITHIN EU) WILL RECEIVE

FREE DELIVERY.

Express European Delivery is available for £29.99. European orders that choose Express Delivery can

expect their item in 2 - 4 working days with a courier, typically FedEx or Parcelforce.

European orders generally take between 3 - 20 working days to be delivered, depending on the

country and location that the order is being dispatched to.

Please note: We always aim to ensure European / Worldwide and express orders are delivered

within the above time scales, however we cannot accept responsibility for delays caused by

unforeseen circumstances, such as remote locations (e.g. offshore islands), customs clearance or

busy holiday periods. In these instances, the original shipping costs cannot be refunded.

Orders delivered to countries outside of the UK & EU may be subject to import duties and taxes

(including VAT). Face the Future has no control over these charges and these are the responsibility of

the customer.  If you have any queries on this, please email shop@facethefuture.co.uk prior to

placing your order. For full details on this please click here to read our terms and conditions.

Further Delivery Information

Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working

day (subject to stock availability).

During the Christmas and New Year period it might take longer to dispatch your order (up to 7

working days).

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will

undertake to keep you informed of any changes and give you the option to cancel the order and

receive full refund of monies paid.

If an item is out of stock we will aim to contact you within 5 working days of your order being placed.

We may offer alternative items or inform you of the date that we expect the missing item(s) to be

back in stock.

The majority of orders will arrive within the delivery times stated above, however, please allow at

least 10 working days for UK delivery before contacting us, as we are unable to investigate with

couriers until this time has passed.

If a parcel is deemed lost we will not be able to offer a replacement until 10 - 25 working days after

the shipping date, subject to customers completing a non-receipt form. If a parcel is lost, we are not

able to offer a straight refund, we will however send out a replacement. Any goods not received

within the above timescales must be reported to SensualSpa Institute of Beauty in writing 25 working

days from the date of dispatch.

In the instance where tracking information shows a parcel has been delivered, however the customer

claims it has not been received, SensualSpa Institute of Beauty must be notified in writing within 10

working days from the couriers delivery date. Please note we cannot accept responsibility after this

time frame due to courier regulations regarding the compensation for lost parcels.

Please ensure the delivery address provided at checkout is correct. We cannot be held responsible

for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails

due to a customer supplying an address incorrectly, we will not re-send or refund the order until the

original parcel has been returned to our premises.

The products you order will be delivered to the delivery address you give when you placed your

order, however, if you are a new customer placing an order for the first time we reserve the right to

post only to the billing address provided should this differ from the delivery address.

Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a

parcel appears to be damaged in any way DO NOT accept the delivery and notify us immediately.